Call connection
Waiting for an event.
Hear GoLine1 answer a service desk call.
Then see exactly what your team receives - a ticket, an update, or nothing at all when the caller’s question is answered.
Listen to a sample call
START HERE
Answered from your documents
Fictional call · synthetic voices · nothing is sent
Kate asks whether she can use the VPN on her own laptop. The answer comes from Ironbark Freight’s uploaded VPN policy.
About this example
Synthetic voices. The assistant is Australian; callers vary, as they do on a real service desk. Changing voices restarts the call.
- Scripted calls with fictional people and synthetic voices. No email is sent and no account or ticket is changed.
- The password reset is a lab example: an emailed code on the call, then an authenticator check on the recovery page.
- Hosted in Sydney (AWS ap-southeast-2) · call data processed in Australia · works with ServiceNow and Jira
- See the operations view
Ready for your call from
Call the demo number. Keep this screen open.
One call · connection window: 5:00The connection window has closed.
Register again to follow another call.
SCRIPTED EXAMPLEMichael reports a VPN fault affecting his team before a client meeting.
- 01 Answer the call
- 02 Ask for details
- 03 Prepare the ticket
- 04 Show the result
CURRENT STEP
Ready when you areChoose a call, then press play.
Ready to beginChoose a call and press play to follow it.
Conversation
Hear the assistant ask for the information an analyst needs.
GoLine1 · Service desk assistantAn example call, with fictional details
The conversation will appear here.
Listen along, or follow the transcript.
Details captured
Caller details and business impact, captured from the conversation.
- Caller
- –
- Callback number
- –
- Reason for the call
- –
- Affected service
- –
- Business impact
- –
Information an analyst can use.
See the issue, caller details and business impact collected during the call.
IN THE CALLER’S WORDS
Request preview
The outcome and its reference appear here.
WAITING FOR THE CALL
KEEP THIS REFERENCE
Open this case in ServiceNow
Use this number to check or update this request later.
Your next service request
Watch the caller’s words become the details your team needs to act.
INCIDENT PRIORITYAssessing priorityPriority is assessed from the call’s impact and urgency.
NEW INFORMATION
The result stays here as the conversation unfolds.
Call complete.
Behind the scenesSystem events & delivery details
Events reported by the live system, or scripted events during an example. Timings and service details are shown here as they arrive.
0 of 7 stepsCall handling
Waiting for an event.
Conversation
Waiting for an event.
Speech recognition
Waiting for an event.
Identity verification
Waiting for an event.
Password reset
Waiting for an event.
Request lookup
Waiting for an event.
Knowledge search
Waiting for an event.
Summary and classification
Waiting for an event.
Service-desk email
Waiting for an event.
Ticket delivery
Waiting for an event.
POST
OK
Fictional sample calls · Voice creditsBook a guided demo
WHAT CHANGES FOR YOUR TEAM
Fewer calls for your team, and better ones.
Questions your documents already answer are handled on the call, with nothing sent. Everything else reaches your desk as a request read back to the caller and confirmed: who rang, how to reach them, what is wrong and who is affected. Callers who need a person can ask for one at any time.
Try the live demo
Call from your mobile and watch a ticket appear in ServiceNow. You can also test password resets and account unlocks using your personal account in the shared GoLine1 lab.
Access is by invitation. Everything here is a sandbox: use made-up issue details.
- Choose task
- Enter details
- Verify email
- Call
- See result
What would you like to try?
Describe a made-up fault. The assistant asks a few questions and raises a ServiceNow incident.
Try saying: “I can’t connect to the VPN and my whole team is stuck.”
Quote the incident number from your first call. You’ll type an emailed code on your keypad, then your update goes onto the same incident.
Try saying: “I want to add something to my incident. A second person is affected now.”
Try a handover to a second phone. Answer that phone to hear a private briefing before the caller is connected. Use your own second mobile or a colleague who is expecting the demo call. No agent login or demo account setup is needed.
Try saying: “I want to speak to a person. My laptop has stopped working before a client meeting.”
Leave this blank to try the usual service desk. If nobody answers, you can leave a callback request. Use made-up issues for this demo.
The assistant checks it’s you with a code sent to your email. For a demo organisation, you also verify with its enrolled authenticator on this page before choosing a new password. Set up the authenticator before testing recovery.
Try saying: “I’ve forgotten my password.”
Unlock works on your demo organisation’s directory account. Your demo account is set up in step 4 after you verify your email. Use Account tools to lock it, then call. ServiceNow unlocks it and your password stays the same.
Try saying: “I’ve locked myself out.”
Your email is verified. Step 4 shows your account setup progress. Once your accounts are ready, your call number will appear automatically.
Your details
Check your email
Call now
Checking your accounts…
Call from with caller ID on, within 5:00.
Waiting for your call
Call in progress
- Call
- Waiting
- Human handover
- Not requested
- Conversation
- 0 exchanges
- Identity check
- Not yet
- GoLine1 reference
- Not yet
- ServiceNow incident
- Not yet
Finish your password reset
Once the identity check passes on the call, we email you a reset code. Enter it here with your new password. Nobody on the call ever hears either. Demo organisation members complete an authenticator check on the recovery page instead.
Call progress shows reference numbers, without displaying what you say. Your demo credentials are shown separately; keep them private.
Your accounts
Shown once. Note them down now.
Account toolsYour account status, tickets and password tests
Verify your email (steps 2 and 3) to use these tools.
Directory account
Checking…- Account
- –
- Password last set
- –
- Must change at next sign-in
- –
- Wrong passwords in a row
- –
- Last wrong password
- –
Read live from Active Directory. The domain locks an account after 5 wrong passwords.
Account tests
ServiceNow incidents
Open portal ↗Tickets from your demo calls appear here.
- No incidents yet.
Demo organisation verification
This page is the demo organisation’s recovery portal. No ServiceNow sign-in is needed. The call’s email check and your organisation’s authenticator check must both pass before a password reset.
Add this setup key to an authenticator app as a time-based account. Keep the key private; it will be cleared when setup completes or you leave this page.